Bedssi is a group accommodation booking agent. We help
organisations travelling within or to Australia find and book appropriate
accommodation — regardless of group size, type, or length of stay — by
connecting them with independent accommodation providers.
What does Bedssi do?
We simplify group accommodation arrangements. Whether you represent a
university, sports team, or corporate group, we help identify suitable
accommodation options based on your requirements.
We have extensive knowledge of the market. We understand which providers offer quality accommodation, their locations, and proximity to public transport. We’re familiar with their terms and know which ones are more flexible. We also know which providers offer a variety of room configurations, such as single, twin-share, triple-share, and quadruple-share options. This insight comes from years of experience in the industry. These are details you might not have, which means you’d need to spend considerable time contacting multiple providers—often reaching out to generic emails that may go unanswered—just to start narrowing down your options.
Are you a travel agency or hotel?
No. Bedssi acts solely as a booking facilitator. We do not own, operate, or
manage any accommodation. All accommodation services are provided directly by
the accommodation provider under their own terms.
Why choose Bedssi?
We understand group accommodation needs and have a solid track record
supporting clients. Our role is to support the booking process and, where possible, advocate for favourable terms and pricing on your behalf. However, we are not responsible for the condition, performance, or fulfilment of the accommodation services, which remain solely under the provider’s control.
Do you take responsibility for the accommodation or
provider?
No. We do not manage or take responsibility for property standards, service delivery, or provider conduct. These aspects are entirely the responsibility of the accommodation provider.
Once you’ve selected a provider from the options we present, we strongly recommend inspecting the property (either in person or virtually) before confirming your booking. This ensures you can make an informed decision based on your own assessment. It is the client’s responsibility to verify property details — Bedssi does not inspect or certify properties.
How do we start a booking?
Send us your details and requirements — including size, travel dates, room requirements, preferred location, and budget. We’ll consult our network of providers and present the most suitable options.
If none of the initial options meet your needs, we’ll continue searching. If you still decide not to proceed, that’s absolutely fine — there’s no obligation to book. And importantly, you won’t be charged anything for the significant work we’ve done on your behalf.
Who do we deal with after booking?
Once your booking is confirmed, the final payment has been made, and the check-in date is approaching, all relevant booking information is transferred to the accommodation provider's staff and management. At that point, our role is complete.
When your group arrives, all ongoing communication is handled directly with the provider. Their staff are the best people to assist, as they are delivering the service and can address any issues directly and efficiently on-site.
What happens if there’s an issue with the accommodation?
Any issues related to the accommodation (such as cleanliness, services, or staff conduct) must be resolved directly with the provider. Bedssi is not responsible for handling these matters — which is why we strongly recommend inspecting the property before making a booking decision.
How are payments handled?
In most cases, Bedssi collects payment on behalf of the provider and passes it on. Occasionally, a provider may request that payment be made directly to them. Either way, the amount you pay will always be the same as the rate quoted by the provider. Bedssi does not add any markup to the provider’s price.
On rare occasions, if a provider does not offer a commission, we’ll let you know in advance. We believe in full transparency so there are no surprises. Providers are happy to work with us because we bring them consistent, long-stay, high-volume business.
What are the cancellation and refund policies?
Each accommodation provider sets their own cancellation and refund policies, which can vary depending on factors such as the type of property, group size, booking dates, and more.
It’s important to carefully review these policies as they outline your rights and obligations regarding cancellations, refunds, deposits, and any applicable fees. In most cases, you will be required to review and sign the provider’s agreement directly before confirming your booking. For smaller groups, formal agreements may not be issued; however, you remain bound by the provider’s terms and conditions as outlined in the quote and available on the provider’s website.
Bedssi acts solely as a facilitator in the booking process and does not control, influence, or manage these policies. We are not responsible for enforcing or negotiating cancellations or refunds on your behalf. Any requests or disputes must be directed to the accommodation provider according to their stated terms.
Our role is to clearly communicate the provider’s policies upfront so you understand the financial and logistical implications before committing. We also recommend keeping a record of all booking confirmations and correspondence with the provider for your reference.
Where can we find the provider’s terms?
These will be provided before your booking is confirmed. Reviewing these policies thoroughly is essential, as they define your responsibilities and entitlements related to cancellations, refunds, deposits, and any fees that may apply. Typically, you’ll need to read and sign the provider’s agreement before finalising your booking. For smaller groups, formal agreements might not be provided, but you are still subject to the provider’s terms and conditions detailed in the quote and accessible on their website.
How do we contact the provider?
Once your group booking is confirmed and the arrival date approaches, we’ll share the accommodation provider’s contact details with you. From that point on, all communication should be conducted directly with the provider. Their onsite staff are best placed to assist you, as they manage the service and can promptly resolve any issues that arise during your stay.
Why can it be hard to find group accommodation?
High demand, especially during peak seasons or major events, can limit
availability. Securing enough rooms in one place can also be challenging in
popular destinations.
Can you help with specific room or accessibility needs?
Yes. We take all requirements into account — room types, accessibility, laundry, kitchenettes, amenities, etc. — and aim to find the most appropriate options.
Can you work within our budget?
Yes, we always take your budget into account when sourcing options. If our proposals don’t meet your needs, you are under no obligation to proceed with us—and importantly, you haven’t paid us anything.
How do you handle logistics for large groups?
We help coordinate the booking process, payment collection, and provider
communications to streamline your workload.
Can you help us find accommodation close to certain
locations?
Yes, we consider your location preferences and planned activities when
proposing options.
Do group bookings have special terms?
Often yes. Group bookings may involve specific cancellation timelines or
payment schedules. These will be made clear, and you will have to agree to them before you proceed.
Can you help with international groups?
Yes. We’re experienced working with multi-national groups and will assist with
communication and coordination throughout the booking phase.
How do you assess accommodation quality?
We work with established providers, many of whom manage multiple properties across various cities in Australia, and some operate internationally. However, we do not personally inspect or certify every property. For this reason, we always encourage you to conduct your own inspection before making a decision.
What if we need internal approval before booking?
What’s the best way to secure suitable accommodation?
Start early. More lead time generally means greater availability, better options, and sometimes more competitive prices.
What details should we provide?
Please provide your dates, group size, location, budget, and any special room or accessibility requirements. Also include details like gender mix and whether group members can share the same apartment. We’ll review these once your enquiry is submitted.
Is flexibility helpful?
Yes. Being open to slight date or location changes increases your options.
What types of accommodation are available?
Depending on your needs, we can explore hotels, serviced apartments, hostels,
and university-style lodging.
Do you negotiate with providers?
Yes, we aim to negotiate the most favourable terms available for your group.
What should we know about cancellation terms?
Each provider has different policies. We’ll share these early in the process so
you can review, decide accordingly and agree to them.
Who should liaise with Bedssi?
Assigning one point of contact within your team streamlines communication.
Should we track our group’s booking details?
Yes. While we provide full booking details, maintaining your own tracking
system is helpful for internal coordination.
Should accommodation be close to our activities?
Definitely. We take your itinerary into account to recommend accommodation in convenient locations. If staying nearby isn’t possible, we will endeavour to find options close to public transport.
What if problems arise during the stay?
Any on-site issues must be handled directly with the accommodation provider.
While we’re happy to support where possible, we’re not responsible for the
provider’s services.
