Terms and Conditions Bedssi Pty Ltd (referred to as BEDSSI)
BEDSSI provides group accommodation booking services, connecting clients with Accommodation Providers. By using our services, including submitting or accepting booking requests or participating in the booking process facilitated by BEDSSI, both Clients and Accommodation Providers agree to these Terms and Conditions.
Important Notice: BEDSSI acts solely as a booking agent and is not the accommodation provider. BEDSSI does not retain, control, or assume responsibility for any portion of the accommodation cost. All payments made by the Client for accommodation are transferred directly to the Accommodation Provider. BEDSSI’s liability is limited solely to its facilitation services.
BEDSSI does not own, operate, manage, or control any accommodation properties. It functions strictly as an intermediary facilitating bookings between Clients and Accommodation Providers. BEDSSI does not act as an agent for the Accommodation Provider in the legal sense; it is an independent intermediary facilitating introductions and handling client payments on the provider's behalf.
BEDSSI acts solely as a booking agent. The client enters into a direct agreement with the Accommodation Provider and is bound by that provider's terms and conditions. BEDSSI is not a party to the agreement between the client and the Accommodation Provider. Accordingly, BEDSSI assumes no liability for the Accommodation Provider’s actions, omissions, quality of services, changes, cancellations, or any other related matters. BEDSSI does not inspect, endorse, or guarantee the quality, safety, or suitability of any accommodation listed on its platform or communicated to the Client. All services are delivered by the Accommodation Provider, and the client is responsible for assessing whether the provider’s offering is suitable for their group.
BEDSSI does not hold client funds in trust. Payments made to BEDSSI are passed in full to the selected Accommodation Provider and are made on behalf of the Client as part of the booking facilitation process. BEDSSI does not retain any portion of these funds and does not act as a fiduciary or trustee.
To the fullest extent permitted by law, BEDSSI acts solely as a booking agent facilitating group accommodation bookings between clients and independent accommodation providers. BEDSSI does not charge clients a direct fee for its services; instead, it receives a commission from the provider only after the group has completed its stay and no significant issues have been reported.
Non-Excludable Rights
General Limitation of Liability
Limitation Where Permitted
Where you are acquiring services from us that are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for breach of any non-excludable guarantee is limited, at our option, to:
Clients acknowledge that BEDSSI is not the accommodation provider and does not control the quality, safety, or availability of the accommodation.
The client acknowledges and accepts sole responsibility for reviewing and agreeing to the Accommodation Provider’s booking terms and conditions, policies, and refund rules before proceeding.
Exceptions to Accommodation Provider Agreements
The requirement for a formal written agreement is determined solely by the Accommodation Provider. If an agreement is issued, BEDSSI will facilitate the process and attach its payment instructions. If no formal agreement is required by the Provider (typically for small groups), the booking will proceed based on the Provider’s confirmation and applicable terms. In all cases, the Client is bound by the Provider’s terms and conditions, including those relating to cancellations, refunds, and conduct.
BEDSSI does not control or manage any Accommodation Property and is not responsible for any aspect of the Accommodation Provider's services, property conditions, legality, service, or suitability. All issues, disputes, or legal claims arising from the actions, omissions, or conduct of the Accommodation Provider or any third party must be pursued directly with the relevant Accommodation Provider. However, we may offer support where possible, but are not obligated to do so.
To facilitate informed decision-making, BEDSSI typically provides clients with at least two accommodation options. Clients are responsible to carefully review all terms and conditions of the selected property and, inspect the property before booking (when possible we encourage this). Clients are under no obligation to use BEDSSI's services or the properties we suggest. In cases where a recurrent client specifically requests a property based on prior experience, and thus a second option is not provided, this is at the client's explicit choice.
BEDSSI bears no responsibility for any overbooking, cancellation, denial of access, or failure by the Accommodation Provider to honour a confirmed reservation.
The client is responsible for the conduct of all group members from check-in to check-out. This responsibility includes, but is not limited to, ensuring compliance with all Accommodation Provider rules, local laws, and any reasonable directions given by the provider's staff.
The client is liable for any loss, damage, or injury to persons or property caused by the client or any member of their group during their stay. This includes, but is not limited to, damage to the accommodation, theft of personal belongings (whether belonging to the group or others), and any costs incurred by the Accommodation Provider due to the actions of the group.
Any misconduct, breach of rules, or illegal activity by the client or any member of their group may result in enforcement actions by the Accommodation Provider, including but not limited to fines, eviction, or refusal of entry, without any liability on the part of BEDSSI.
The client agrees to indemnify and hold harmless BEDSSI against any claims, demands, actions, damages, losses, costs, and expenses (including legal fees) arising from or relating to the conduct of the client or any member of their group during their stay, including but not limited to injury to any person, damage to property, or breach of laws or accommodation rules.
BEDSSI acts solely as a booking agent, facilitating accommodation arrangements between clients and independent Accommodation Providers. BEDSSI invoices the client for the total accommodation amount based on the provider’s pricing. Upon payment, BEDSSI forwards 100% of the funds to the Accommodation Provider and retains no portion of the accommodation payment.
Payment terms will be outlined in the invoice provided by BEDSSI and may include a deposit and final payment deadline. It is the Client’s responsibility to ensure that all payments are made on or before the specified dates. BEDSSI may withdraw or cancel a booking if payment is not received on time.
BEDSSI’s booking agent services are considered fully complete once (a) the client has made full payment, (b) received room confirmation, and (c) is ready for check-in. From that point onward, all responsibilities—such as accommodation quality, service delivery, changes, cancellations, refunds, or other matters—rest solely with the Accommodation Provider.
If a client requests a cancellation or refund prior to full payment, booking confirmation or before checking-in, BEDSSI may, at its discretion and as a gesture of goodwill, communicate the request to the Accommodation Provider. However, BEDSSI assumes no responsibility for the outcome of such requests and provides no guarantee that any deposits or partial payments will be refunded. Any such amounts are subject exclusively to the Accommodation Provider’s terms and conditions, which the client is responsible for reviewing and accepting prior to confirming a booking.
In the event of a dispute between the Client and the Accommodation Provider, BEDSSI may assist in relaying communications but is not responsible for resolving the dispute. All final decisions and remedies rest with the Accommodation Provider, whose terms the Client has agreed to.
BEDSSI reserves the right to withdraw from any engagement or agreement at its sole discretion by providing written notice to both the client and the Accommodation Provider. Upon withdrawal, BEDSSI's involvement is deemed terminated, and all future obligations and any entitlement to commission or fees for services not yet rendered will cease. Any fees for services rendered by BEDSSI prior to the withdrawal date, if applicable and disclosed at the time of engagement or booking, shall remain payable by the client. BEDSSI shall have no further responsibility or liability for any payments, refunds, credit transfers, or any other financial matters related to the booking after the withdrawal date.
The client agrees to indemnify, defend, and hold harmless BEDSSI, its officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from or related to: The client’s or their group’s conduct during the stay; Any breach of these Terms by the client; Any claims made by third parties resulting from the client’s use of BEDSSI’s services or accommodation booked through BEDSSI; Any failure by the client to comply with accommodation provider rules or instructions.
The Accommodation Provider agrees to indemnify, defend, and hold harmless BEDSSI, its officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
The Accommodation Provider acknowledges and agrees this indemnity is a material condition of offering services through BEDSSI.
BEDSSI respects your privacy and is committed to safeguarding your personal and organisational data. The use of client data is governed by BEDSSI's Privacy Policy, which details how we protect your information. Your information will only be used to process and manage your accommodation bookings and will not be shared with third parties without your consent, except as necessary to fulfil your booking request.
BEDSSI shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God (such as fire, flood, earthquake, or severe weather), war, terrorism, civil unrest, government restrictions or regulations, industrial disputes, pandemics, epidemics, or failure of utility services, as well as other unforeseeable events ("Force Majeure Event").
These Terms shall be governed by and construed in accordance with the laws of the State of Queensland, Australia. The parties irrevocably submit to the exclusive jurisdiction of the courts of Queensland, Australia for the resolution of any disputes arising under or in connection with these Terms.
If a dispute arises in connection with these Terms or the services provided by BEDSSI, both parties agree to first attempt to resolve the dispute through informal discussions.
The party claiming a dispute has arisen must provide written notice to the other party outlining the nature and details of the dispute.
Within 14 days of receiving this notice, the parties must meet (in person, by phone, or video conference) to attempt to resolve the dispute.
If the dispute remains unresolved 21 days after the initial notice, the parties agree to submit the dispute to mediation administered by a mutually agreed mediator or, failing agreement within a further 7 days, a mediator appointed by the President of the Queensland Law Society (or equivalent body in the applicable jurisdiction). Mediator costs will be shared equally, unless otherwise agreed.
Neither party may commence legal proceedings unless this process is followed, except where urgent interlocutory relief is sought.
If mediation does not resolve the dispute within 60 days, either party may commence legal proceedings in the courts of Queensland.
Use of BEDSSI’s services, including requesting quotes or submitting booking requests, constitutes acceptance of these Terms and Conditions.
Accommodation Providers, by responding to a booking enquiry or confirming availability via Bedssi, are deemed to have accepted these Terms and Conditions, including all limitations of liability.
By proceeding with a booking, the Accommodation Provider acknowledges that BEDSSI is not liable for any incidents, disputes, or issues arising after full payment, room confirmation, and client readiness for check-in. BEDSSI’s role is strictly limited to facilitating the booking and communication up to that point.
All content on BEDSSI’s website, communications, and platform—including logos, trademarks, text, graphics, and software—is the property of Bedssi Pty Ltd or its licensors and is protected by intellectual property laws.
Clients and Accommodation Providers are granted a limited, non-exclusive, non-transferable license to use this content solely for engaging with BEDSSI’s services in accordance with these Terms. Any other use, reproduction, or distribution without prior written consent is prohibited.
BEDSSI does not guarantee the lowest price, availability, or satisfaction with any Provider’s services. Any statements regarding pricing or service quality are indicative only and do not constitute warranties or binding commitments.
BEDSSI may update these Terms at its sole discretion at any time. Updated Terms become effective upon posting on BEDSSI’s website. Continued use of the services constitutes acceptance of the revised Terms.
Clients and Accommodation Providers are responsible for reviewing the Terms periodically.
BEDSSI’s website or communications may contain links to third-party content or websites. These are provided for convenience only. BEDSSI does not control, endorse, or assume responsibility for any third-party content or services.
Use of such third-party websites is at the user’s own risk.
If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a court or competent authority, that provision will be severed, and the remaining provisions shall remain in effect to the extent permitted by law.
These Terms and Conditions constitute the entire agreement between the Client and BEDSSI regarding the services provided. They supersede any prior discussions, agreements, or representations unless required otherwise by law.
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Any questions regarding these terms should be directed to BEDSSI.
policies[at]bedssi[dot]com
